Returns Policy

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Please make sure you keep the Invoice enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added by TWS GB. We will always send it as cost effectively and inform you of the delivery charges which will be presented clearly on your invoice, orders over £200 include free delivery (within UK, no special delivery terms) .

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to three working days. The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time. TWS GB will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way. Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and TWS GB shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge will be applied to your order at our discretion (Our products vary in cost and size and due to customer preference we will apply the best postage cost to all orders our end).

Force Majeure
TWS GB shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from TWS GB then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories. If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days. Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please post returns to the following address:

TWS GB
Unit 1
Little Marcle Road
Ledbury
Herefordshire
HR8 2DR
United Kingdom

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the TWS GB website, or by phoning us on 01531 631266 or by email Sales@TWSGB.co.uk.

All orders taken before 3:30pm will be processed and sent for delivery by 5pm the same day.